The Dark Side of Netflix

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Tracking Turnaround Times

From the day you start on a rental plan, keep track of all of the DVDs you rent. Record the date they ship to you, the date they arrive, the date you mail them back, and the date they get checked in.

After a few weeks, when things start going sour with your plan, you will be glad that you have the data.

Your data will provide you with some hard facts about the level of service that you are getting and help you calculate your cost per rental.

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