The Dark Side of Netflix

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Netflix Customer Service: (800) 279-5688, (888) 638-3549, and (800) 585-8131

3/06/2005

Netflix Contact Information

Netflix Customer Service
(800) 279-5688
(888) 638-3549
(800) 585-8131


Physical Address

Netflix, Inc.
100 Winchester Circle
Los Gatos, CA 95032

Headquaters Phone
(408) 540-3700

Headquaters Fax
(408) 540-3737

Public Relations
(408) 540-3939

If you have additional Netflix contact information, please post it here for the other readers. Please report changed and disconnected numbers.

127 comments:

manuel said...

Someone also forwarded me this Netflix e-mail address:

cs_mail@netflix.com

Joe Good said...

customerservice@netflix.com does not work. It bounces back with a message telling you to log into the site.

Editor said...

Dear Joe Good,

Thanks for the update. I am taking the email addresses off of the main page until we can figure out Netflix’s mail-handling rules for each address. Netflix probably has heavy restrictions on incoming email, and they can always change the handling rules with a few clicks. In the meantime, here are the addresses for reference.

Miscellaneous Email Addresses
info@netflix.com
discship@netflix.com
lbrinton@netflix.com
customerservice@netflix.com (may be restricted to outgoing only)

Editor said...

Someone just sent me this Netflix email address.

mailservice@netflix.com

Editor said...

Here is the email address for Netflix job applicants.

greatpeople@netflix.com

Editor said...

Here are several email addresses that I found from 2001. A few of these people have probably left the company since then, but maybe a couple of these addresses are valid.

rsneed@netflix.com
rhallock@netflix.com
jcarson@netflix.com
ppratt@netflix.com
jreagan@netflix.com
lkilgore@netflix.com
rhastings@netflix.com
mrandolph@netflix.com


I think Leslie Kilgore is still at Netflix. I wonder if lkilgore@netflix.com is a valid address. I’m certain that Reed Hastings is still at Netflix. I wonder if rhastings@netflix.com is a valid email address. I also found an email address for Reed Hastings that was inadvertently displayed in a posting from 2004: reed.hastings@netflix.com and an email address in a current directory: hastings@netflix.com.

Editor said...

Public Relations Email
publicrelations@netflix.com

Public Relations Voicemail
(408) 317-3939

Editor said...

Below is some contact information for some of Netflix's branch offices. If you have more branch office contact information, please post it.


Netflix
1758 Terrace Drive
Saint Paul, MN 55113
(612) 378-1300


Netflix
12445 East 39th Avenue
Denver, CO 80239
(303) 576-8441


Netflix
Po Box 49021
San Jose, CA 95161
(408) 433-5220


Netflix
21250 Hawthorne Boulevard Suite 500
Torrance, CA 90503
(310) 792-7050


Netflix Inc.
827 Arnold Dr
Martinez, CA 94553
(888) 716-8600


Netflix.com
9300 Wilshire Blvd
Beverly Hills, CA 90212
(310) 887-3980


Netflix Inc.
2727 West Baseline Road Suite 8
Tempe, AZ 85283
(602) 431-5755


Netflix Inc.
1856 Corporate Drive
Norcross, GA 30093
(770) 279-1910


Netflix
3811 Renate Dr
Las Vegas, NV 89103
(702) 413-9447


Netflix Inc.
880 Canal St Ste 1
Stamford, CT 06902
(203) 975-0836


Netflix Inc.
424 Gallimore Dairy Rd # A
Greensboro, NC 27409
(336) 668-9244


Netflix Inc.
395 Summit Point Dr
Henrietta, NY 14467
(585) 321-0028


Netflix
Rochester, NY
(585) 321-0028


Netflix
Panama City, FL
(850) 522-4059


Netflix Corporation
Battle Ground, WA 98604
(360) 666-1466

Anonymous said...

as of 10/13/2006

Netflix's customer service email is:

www.neflix.com/ContactCustService

Anonymous said...

(585) 321-0028 is disconnected.

Anonymous said...

Here's tip that's been working for me. I signed up a couple of weeks ago and immediately had problems getting them to send my first batch. Four days later I got them, watched them, sent them back, and raised hell for three days before they finally sent my next batch. My emails were downright abusive, which probably didn't help. Then I had an idea. I turned one of the DVDs around so they couldn't check it in without tearing the envelope open. My theory was that they couldn't just pile it with the others and hold onto it while I was being 'throttled' if it didn't have the red envelope. Since then, they've been checking them in as soon as they get there (day or two after mailing). If everybody turns theirs around so the bar code can't be seen through the little window, they might have to find another way of throttling us!

Billy

meagain said...

everynight netflix website goes down for service. i watch movies during these hours more than any other time of the day. i lose 3 hours a day which comes to 90 hours a month- how can i get my time back, netflix? Hey netflix you ever think of getting a mirror site and alternate so your service is always up and running..sheesh do i have run your company? no company is ever down 3 hours everyday.. what the f man! I want my time back netflix!!!!GRRRRRRRRRRR

Sean said...

Look Here I got a reply:

My new email address is reed.hastings@netflix.com. Please resend your email to my new email address.

My apologies for this request. The email address 'rhastings@netflix.com' has been buried in spam email and is no longer usable. This is my way of generating a partially unlisted number.


-Reed

Amanda Bunting Comen said...

Thank you so much for posting this information! I just called the first toll free number for customer service and was very pleased.

Anonymous said...

I am so mad. I've been dealing with this devious group for 2 years or so now. WHY DO THEY SEND ME MOVIES FROM VIRGINIA, WHEN I'M IN CALIFORNIA???

I am so pissed. This has been going on since I signed up. I pay for 3 movies a week. I get 2, sometimes 3.

today I called and spoke with Nathan their customer service supervisor - supposidely. He told me when I requested a replacement disk from Santa Ana (my hub) that they would not do it. THEY'VE BEEN TOO NICE TO ME IN THE PAST BY GIVING ME MOVIES, BUT WOULD NOT DO IT ANY LONGER.

WHO SAYS, WE'VE BEEN TOO NICE TO A CUSTOMER??? who BUT SATAN. That's who I feel like I'm dealing with when dealing with netflix. Satan.

They could do so much better if they only wanted to please their customers instead of ripping us off.

I sent emails off to the emails you have listed here. I'll see what happens and post.

Anonymous said...

I quit Netflix tonight.

Two weeks ago I was watching a series of TV shows online, when a window appeared telling me that my account was on hold and that I should fix it on my Account page. A search of the page turned up nothing to indicate that my account was on hold, so off to the phone I went.

Thus began two weeks of chasing my own tail. Various Netflix CSRs told me that the problem was with my zip code (I updated their system, but they never updated my billing records), that they needed the security code for my credit card (why now?), and that their "special team" would take care of things.

Every time I'd talk to them, I'd ask for an email update when they worked on my account. I never received a single email update from anyone. Every time they "fixed" my account, it went back on hold immediately. Every CSR could see that it happened, but for some reason, nobody ever stopped to check to see if the hold really was cleared when they worked on my account. So for weeks, I was in the dark, calling in randomly to find out if anything had been done...all to no avail.

Last Friday a CSR insisted that the problem was with my credit card company. I called them (could this finally be it?), but, nope, the problem wasn't theirs. They'd received a charge from Netflix and had approved it, but Netflix never submitted the actual transaction. Back to yet another Netflix CSR, to be told that their "special team" would take another look.

Fed up, I told them that I wanted the problem fixed within 24 hours, or that I'd cancel. The response? "The special team works Monday through Friday, so nobody here will do anything over the weekend." Un-be-fricking-lievable. Nobody in all of Netflix can look at an account over the weekend, after the customer's been given the run-around for two weeks?

Enough. Goodbye Netflix. I won't waste another moment of my time with them, nor will I spend my money with a company that locks up my account and can't figure out why. I'll be telling my credit card company to dispute the last bill...I'm not going to pay for a full month when my account was on hold for half of it.

It's a shame, really. Netflix used to be a good company.

Ninja82 said...

I just emailed all of the addresses on this site. Mailed back a movie on 5/9 and one on 5/10 and they have not arrived yet, yet somehow the one Mailed yesterday has been processed and a new one was shipped today.

I am sick of this throttling ... I only stick with them as I HATE blockbusters website.

I might try greencine.com ....

I will update you on what bounces back.

Ninja82 said...

Delivery to the following recipient failed permanently:

lbrinton@netflix.com


Delivery to the following recipient failed permanently:

ppratt@netflix.com

Delivery to the following recipient failed permanently:

rsneed@netflix.com

Delivery to the following recipient failed permanently:

mrandolph@netflix.com


Delivery to the following recipient failed permanently:

jreagan@netflix.com

Delivery to the following recipient failed permanently:

rhallock@netflix.com

Delivery to the following recipient failed permanently:

jcarson@netflix.com

and 6 generic replies from nobody@netflix.com ...

Dear Netflix User,

Your email has reached an automated mailbox. Email sent to this
address does not reach our Customer Service team and will not
receive a personal response.

If you have a question you need answered right away, we are always
happy to help. Feel free to call us at 1-877-638-3549 anytme or visit
our Help Center at http://www.netflix.com/Help.

Your friends at Netflix

Anonymous said...

On 6/4/08 I received a reply from Elena Mukhin, emukhin@netflix.com from an e-mail I sent to Leslie Kilgore at lkilgore@netflix.com so we know that as of today Elena Mukhin and Leslie Kilgore's e-mail addresses are valid. Hope this helps someone.

Anonymous said...

i also received an email response from Elena Mukhin
Netflix, Inc to an email sent to REED HASTINGS....guess she is the hatchet woman without a soul who takes care of things-----elena"feed you to the fishes" mukhin

Anonymous said...

People,

I understand that you all have incredibly acute, painful stories about how Netflix didn't send you more than 13 movies per month, or why a low-margin company, in an industry where people are uber price-conscious, doesn't have enough tech support over the weekend ...

But you're being typical American babies. I say this as a man living in Texas (Austin, however), heart of the "customer is always right, I demand my 64oz soda now, with a smile, and for 25 cents less than what it cost you to make it!"

Point is, ubiquitous, widely-used companies are a lot like politicians and telephone companies: you don't get something perfect, you just get something slightly better than their competitor. Netflix has its problems, but for having a near-monopoly on the DVD distribution game, and a subscription base that get pissed when it can't get 18 movies a month for $16.99, it's doing a d*mned good job.

Though some of you have legitimate grievances, it takes some kind of as$hole to say a business is evil because it (accidentally) 'screwed' you and the other .2% of its customers that it's managed to piss off.

Anonymous said...

i have to completely agree with 10/08 the post above. you people who are freaking out because netflix erred on a few occasions need to seriously get a life. i have been with netflix almost since they started about 11 years ago and i would say i have a 99.9% satisfaction rate.

Anonymous said...

Just sent Netflix a complaint message about how hard it is to find NEW RELEASES on their site. Also, how hard it is to find A FREAKIN EMAIL ADDRESS TO COMPLAIN TO THEM FROM.

I am about to move to blockbuster. This company is pissing me off.

Jason

Gina said...

I think Netflix does an okay job overall & I actually love it, but I am really pissed because over the past few months I have received about a half dozen scratched (partially unplayable) DVDs and about half a dozen completely broked/cracked unplayable DVDs. They send out the replacements in a fair amount of time, but there has to be some way for them to avoid this happening in the first place...I am not meaning to sound "spoiled" or anything, but when they send something unplayable it is frustrating. Has anyone else experienced this issue as frequently as I have? If so, did you complain about it & was anything done to resolve it? It is happening so much I was recently actually unreasonably paranoid that a neighbor or the mailman was purposely stomping on them!
Blockbuster is just evil to me, they are overpriced, have minimal selection of anything interesting, the staff is usually annoying & they vacuum before the store is actually closed making customers move around them...They may seem like silly complaints, but not to someone who takes selecting movies seriously! hahaha

Michelle said...

N/F does NOT open or look inside the sleeves of returning disks. Their minimum-wage employees must process a quota number per hour or they're fired. The only way a disk is taken out of circulation is for a customer to report it. We can put a man on the moon but the USPS has no disk-cracking preventive measures. Sad.

Anonymous said...

I just found this number for customer service: 1-877-638-3549

Anonymous said...

The CEO's email address is reed.hastings@netflix.com

Melissa said...

I received an email from Netflix that said they had a problem with my credit card and that my membership was on hold. I went to the site, checked it out, called my card company and they said it was fine. I use this card daily. So I wait and a week later I get an email that says my membership has been cancelled since my fees weren't paid because my card wouldn't work. It told me to return the movies or update my card. I repeated the steps above and put the movies that I had in the mail. This was Friday. Monday was a Holiday. On Tuesday morning I get up at 5:00 a.m. to balance the checkbook, take care of business since returning home from a brief vacation over the Holiday weekend. Low and behold, my card (the one that wouldn't work) has be charged 2 charges from Netflix in the amount of $21.00 each for the cost of the DVDs. They stole $42.00!!!!! I am furious. I am heading to the bank now to report it and was looking everywhere to find an email since I don't have time to make a run around phone call, as I am sure that is what I will get. Thank goodness I found this and hopefully someone will answer my email. If not I will start on the phone.

Anonymous said...

Be careful putting your account on hold. You will be charged a new month's fee when you reactivate your account, no matter how far you were in the billing cycle when you put it on hold. For example, my billing cycle started on the 25th and I put my membership on hold on the 30th. I just paid a month's fee for 5 days of service. Of the two DVDs I received in those 5 days, one was cracked.

Anonymous said...

i used the # someone else posted: 1-877-638-3549 Told them they charged me for a movie I had returned well in advance of the 7 day deadline (after closing my account). She said they never received the movie but that she would reverse that charge seeing as how I did try and send it on time. Not sure why they have not received it by now. Maybe they have? Don't know...or care...she was pleasant and very helpful. I'll restart my account in the future after that experience! Just thought I'd share.

RM in Texas

Anonymous said...

Netflix is a poor business that doesn't understand supply and demand. I pay for 2 unlimited movies and they only send one. They say pick one out of stock after being a member for a couple of years do you think i watch most in stock? They really need to do something about it.

Anonymous said...

I've been waiting exactly one month for Gran Turino BlueRay to become available. ONE MONTH! Hey Netflix, buy a couple of more discs for C's sake, it's a new release. There is no excuse, you're just pissing off customers! By the time I get your new releases, they are no longer new releases. What are we paying you for? Please bring back email support so your customers don't have to post in forums, boards and comment sections.

Anonymous said...

This Netflix email alias works: kgrey@netflix.com (Kristy Grey)

I received a response from this person just today on a billing dispute I had once I cancelled my Netflix account.

David in Miami said...

Its not right when you are on 2movie per/week plan and one of them is cracked and damaged and netflix says return and we will replace it. Yeah but we only watch movies on weekends so I'm getting less but still paying the same amount.
It would be more courteous of them since THEY screwed up to send an additional movie to make up for the shortfall.
And this happens all the time but no email to complaign to and I'm sure with 2mill customers they don't care.
Perfect time for another comapny to come in and take this business to the next level!

Anonymous said...

I don't know about you guys... but when Netflix screws up, they typically give me an option to have a % credit appended to my account. Seems like a fine and courteous service to me.

The only problem I have with Netflix is the availability of on-demand titles and the fact that they throw in a missing episode every now and then with seasons of television series.

For instance, they'll have a season 1 of a tv show... with every episode watchable on-demand... then you get to episode 14 and you have to wait for the disk in order to finish the season. That's bullshit.

Anonymous said...

I think the company should be more like Netsux. I'm really hung up on their activex player requirement. Linux is a far better OS than anything from Microsoft. It is marginally better than OS X too. So why not support it?

Hobo said...

NetFlix has no email option on its site anywhere! No matter, the number listed for customer service does work, so far.

The complaint I had with them was the distribution of instant viewing HD movies is not possible on anything less than 16Mbps, even then occasional disruption still occurs. Non-HD works without interrupt, so far. But, these movies are still plagued by digital compression which degrades the picture when there are small variances in color, the areas of pixalization caused by the compression algorithm are very evident.

I am kind of worried about exceeding the bandwidth limitation imposed by Comcast for home accounts, 250Gb per month. Some of these movies are huge in their bandwidth usage. No meter or accumulative information regarding bandwidth is availible either.

I was only interested in the instant view capability but there is no instant view only option, must subscribe to at least one DVD by mail.

Then there is the presentation of movies that are distributed in 1:33 pan scan only which is annoying on a wide screen TV! There is no information availible when selecting these movies that say what their format is 1.33, 2.35, or what? Sony's newest Netflix option was enabled this month and this option has no ability to stretch the image to fit the screen so 1.33's are blocked by huge black bars on either side creating a tunnel vision effect.

..

dis-satisfied said...

I have just recently put my account on hold because I have had 6 movies in my que for 2 years and have been waiting for the other 4 new releases for 2 months, in this 2 month period I've recieved one movie which was a late add on on my part because I figured if I was paying for a service Id better be recieveing something even if it isnt one of my prefered movies so I found 1 movie I wanted that was available. I have since decided that I wont pay to wait for my movies.

Anonymous said...

I was interested in trying out Netflix for their 2 week trial, but they dont accept direct transfers from checking accounts, or Paypal.
Since I refuse to use credit cards, Netflix will have to see things my way before they get my business.

Anonymous said...

Netflix to delay renting new Warner Bros. DVDs
Subscribers must wait 28 days under new deal; other studios may follow.

http://www.msnbc.msn.com/id/34731701/ns/business-media_biz/

Netflix saves money on this deal and we the subscribers get.... longer waits for new dvds (because there is never a "Long Wait" on new dvd's to begin with) and more titles (read - older films) on "standard" def instant watch.

Anonymous said...

The waiting period for the DVD's will only harm Netflix. People don't want to wait 2 months for a movie that they can watch on pay per view or get for free at their local library. I have 10 movies that have either 'long wait' or 'very long wait' next to them. The other movies without a wait I could find at my library. I doubt I will continue to pay for this 'non' service.

Nomi said...

bad policy and service w a smile?
I was told in the fall Netflix required my new cc expiration date in order to bill. I said I wanted to take a time out and was told...fine, you won't be sent movies (remove them from your list) and as long as the cc info isn't current won't be invoiced.
I didn't received the DVD's but I was invoiced for 3-4 months anyhow. And seems that no one at Netflix can apply credit. They also seem to think it's not their problem.
Cancelled my membership and am writing to corp.

janes_kid said...

Add to the list of new problems with the new formats introduced about February 2010:

The new formats will not support some Firefox features e.g. cannot see the ratings stars of the new formats with some Firefox options.

Anonymous said...

Netflix and Warner Bros. studio made a deal where WB movies will NOT be shipped to subscribers for 28 days after release!! What kind of service is this to their customers?? This sets a bad (!!) precedence!!

Anonymous said...

I find it interesting that netflix is increasingly getting away with no e-mail comment contacts.Not just netflix,but a whole list of company services that want your money with no comments.I find it harder to write a movie review,with out being told it is broken down service.Getting back to these carefully hidden owners of these service providers, is all most next to imposable.

Anonymous said...

I have viewed and rated every 4-5 star film of their horror genre. As well as many of their 3 star films. Then, one day, a bunch of additional 4 and 5 star horror films started to make it into their library. I watched one and thought it was bad. Watched another... bad also. So I investigated their rating system.

It seems that their rating system is no longer based on customer reviews. It is now based on NETFLIX's "BEST GUESS" for me based on my previous ratings. A bunch of BS!! I loved the customer based rating - especially when it came to viewing foreign films.

How can I beat this? Anyone??

Anonymous said...

What is the update on their customer service email address? I can't use the phone because I'm hearing impaired. The netflix keeps saying my credit card is a prepaid card. It is NOT! It's a debit card Mastercard! I can't restart my membership so my son can start movies on Ebox360. Please fix the credit card page Netflix staff.

Anonymous said...

Try this - reed.hastings@netflix.com. It seems to be the only hope left.

Renée said...

I'm pretty annoyed with Netflix right now. I was a faithful Netfix customer for 2 years when I canceled the service a couple of years ago because I was so busy that I only had time to watch 3 movies a month. I had the 2 out at a time deal so it was wasting money for me. I've always promoted Netflix among friends who were thinking about signing up.

Recently, they sent me an email saying "It's been awhile, try Netflix free for a month". Since I was stable I figured I would have more time to watch. They charged my debit card after 2 weeks. I figured it was a small mistake... obviously they lumped me in with the others. When I called customer service to explain that I had been charged too soon, she said the "one month free" deal was only to new subscribers. I said that I received a personalized email inviting me. I offered to forward her the email as proof. She then HUNG UP THE PHONE ON ME!!! I'm pissed after I get this month's worth that I paid for, I'm canceling. She didn't give her name or id number, I really wish I could complain to someone for that horrible customer service.

Anonymous said...

I just read in business news that Netflix movies will increase a dollar each movie and if customer wishes to have streaming only its 7.99...now this bright idea was made to compete with Hulu. Netlflix is not providing closed caption streamlining like hulu and aol has so how do they expect to get the 28.8 million deaf people on their side. Netflix has been promising closed caption streaming since 2008 and that has moved to 2011. Some of their movies by mail are not even closed caption
YouTube, offers captioning services in videos. The author of the video can upload a SubViewer (*.SUB), SubRip (*.SRT) or *.SBV file.[12] YouTube is currently testing an Automatic Caption Feature, which will transcribe audio and not require the author to add a captioning file. This feature was only available on certain videos, but now is available to all English videos.[13] However, the automatic captioning is often inaccurate on videos with background music and exaggerated emotion in speaking. On June 30, 2010, YouTube announced a new "YouTube Ready" designation for professional caption vendors in the United States.[14] The initial list included 12 companies who passed a caption quality evaluation administered by the Described and Captioned Media Project, have a website and a YouTube channel where customers can learn more about their services, and have agreed to post rates for the range of services that they offer for YouTube content.
Flash video also supports captions via the Timed Text DFXP .XML format. The latest Flash authoring software adds free player skins and caption components that enable viewers to turn captions on/off during playback from a webpage. Previous versions of Flash relied on the Captionate 3rd party component and skin to caption Flash video. Custom Flash players designed in Flex can be tailored to support the Timed Text DFXP .XML format, Captionate .XML, or SAMI file (see Hulu captioning).

Windows Media Video can support closed captions for both video on demand streaming or live streaming scenarios. Typically Windows Media captions support the SAMI file format but can also carry embedded closed caption data.

QuickTime video supports true 608 caption data via QuickTime's proprietary Closed Caption Track. These captions can be turned on and off and appear in the same style as TV closed captions with all the standard formatting (pop-on, roll-up, paint-on) and can be positioned and split anywhere on the video screen. QuickTime Closed Caption tracks can be viewed in Mac or Windows versions of QuickTime player, iTunes, QuickTime web browser plug-in and iPod Nano, iPod Classic, iPod Touch, and iPhone.

FCC/Telecommunications act of 1996 states that movies should be accessible to all...or we can file complaint charges against Netflix @Disability Rights Office - Captioning.

sharp_mary1951 said...

I just read in business news that Netflix movies will increase a dollar each movie and if customer wishes to have streaming only its 7.99...now this bright idea was made to compete with Hulu. Netlflix is not providing closed caption streamlining like hulu and aol has so how do they expect to get the 28.8 million deaf people on their side. Netflix has been promising closed caption streaming since 2008 and that has moved to 2011. Some of their movies by mail are not even closed caption
YouTube, offers captioning services in videos. The author of the video can upload a SubViewer (*.SUB), SubRip (*.SRT) or *.SBV file.[12] YouTube is currently testing an Automatic Caption Feature, which will transcribe audio and not require the author to add a captioning file. This feature was only available on certain videos, but now is available to all English videos.[13] However, the automatic captioning is often inaccurate on videos with background music and exaggerated emotion in speaking. On June 30, 2010, YouTube announced a new "YouTube Ready" designation for professional caption vendors in the United States.[14] The initial list included 12 companies who passed a caption quality evaluation administered by the Described and Captioned Media Project, have a website and a YouTube channel where customers can learn more about their services, and have agreed to post rates for the range of services that they offer for YouTube content.
Flash video also supports captions via the Timed Text DFXP .XML format. The latest Flash authoring software adds free player skins and caption components that enable viewers to turn captions on/off during playback from a webpage. Previous versions of Flash relied on the Captionate 3rd party component and skin to caption Flash video. Custom Flash players designed in Flex can be tailored to support the Timed Text DFXP .XML format, Captionate .XML, or SAMI file (see Hulu captioning).

Windows Media Video can support closed captions for both video on demand streaming or live streaming scenarios. Typically Windows Media captions support the SAMI file format but can also carry embedded closed caption data.

QuickTime video supports true 608 caption data via QuickTime's proprietary Closed Caption Track. These captions can be turned on and off and appear in the same style as TV closed captions with all the standard formatting (pop-on, roll-up, paint-on) and can be positioned and split anywhere on the video screen. QuickTime Closed Caption tracks can be viewed in Mac or Windows versions of QuickTime player, iTunes, QuickTime web browser plug-in and iPod Nano, iPod Classic, iPod Touch, and iPhone.

FCC/Telecommunications act of 1996 states that movies should be accessible to all...or we can file complaint charges against Netflix @Disability Rights Office - Captioning.

sharp_mary1951 said...

I just read in business news that Netflix movies will increase a dollar each movie and if customer wishes to have streaming only its 7.99...now this bright idea was made to compete with Hulu. Netlflix is not providing closed caption streamlining like hulu and aol has so how do they expect to get the 28.8 million deaf people on their side. Netflix has been promising closed caption streaming since 2008 and that has moved to 2011. Some of their movies by mail are not even closed caption
YouTube, offers captioning services in videos. The author of the video can upload a SubViewer (*.SUB), SubRip (*.SRT) or *.SBV file.[12] YouTube is currently testing an Automatic Caption Feature, which will transcribe audio and not require the author to add a captioning file. This feature was only available on certain videos, but now is available to all English videos.[13] However, the automatic captioning is often inaccurate on videos with background music and exaggerated emotion in speaking. On June 30, 2010, YouTube announced a new "YouTube Ready" designation for professional caption vendors in the United States.[14] The initial list included 12 companies who passed a caption quality evaluation administered by the Described and Captioned Media Project, have a website and a YouTube channel where customers can learn more about their services, and have agreed to post rates for the range of services that they offer for YouTube content.
Flash video also supports captions via the Timed Text DFXP .XML format. The latest Flash authoring software adds free player skins and caption components that enable viewers to turn captions on/off during playback from a webpage. Previous versions of Flash relied on the Captionate 3rd party component and skin to caption Flash video. Custom Flash players designed in Flex can be tailored to support the Timed Text DFXP .XML format, Captionate .XML, or SAMI file (see Hulu captioning).

Windows Media Video can support closed captions for both video on demand streaming or live streaming scenarios. Typically Windows Media captions support the SAMI file format but can also carry embedded closed caption data.

QuickTime video supports true 608 caption data via QuickTime's proprietary Closed Caption Track. These captions can be turned on and off and appear in the same style as TV closed captions with all the standard formatting (pop-on, roll-up, paint-on) and can be positioned and split anywhere on the video screen. QuickTime Closed Caption tracks can be viewed in Mac or Windows versions of QuickTime player, iTunes, QuickTime web browser plug-in and iPod Nano, iPod Classic, iPod Touch, and iPhone.

FCC/Telecommunications act of 1996 states that movies should be accessible to all...or we can file complaint charges against Netflix @Disability Rights Office - Captioning.

Anonymous said...

I am in Puerto Rico, and WANT streaming! We are NOT Mexico, and though I am sure piracy is just as alive here as anywhere else in America, we should be aloud to "watch instantly" as well. Anyone know how to keep battling this? I've read an article or 2 about it but haven't seen any results.

scott said...

I have been watching a movie instantly off my computer and now when i try to watch it it says " Digital Rights Manager (DRM) Error Error code: N8156-6003
We're sorry, but there is a problem playing protected (DRM) content on your system.
To resolve this problem: Close your browser then reopen your browser and try playing again. if the problem persists call netflix at 1-866-579-7113"
Then when i try to enter the error code to find out what the code means it says its not a real code and says my computer doesnt work right. this is really starting to piss me off if someone can help me out please do so

Anonymous said...

http://player.wjbc.com/portals/blo/wjbcam/regentplayer.html



http://wjbc.com/streaming-player/



Above is an example of what Netflix should consider doing in hopes to increase its market. The first link is for a Silver-light based radio station which rarely worked on the Windows based platform Never worked on the MacIntosh platform and most-times worked on the Linux platform. Below that is the exact same radio station which doesn't implement Silver-light and works on all three of the mentioned platforms Windows Macintosh and Linux.



Get with it guys I have all three platforms and Netflix is the only

(formally one of two) web-sight(s) using the garbage called Silver-light that I know of.



Lead follow or get left behind after all Microsoft did not expect so much competition these days .....someone else may adhere to my advice and leave Netflix in the dust to.

Anonymous said...

http://www.petitiononline.com/Linflix/

this link should be on the banner area of netflix underground

Anonymous said...

to update reaching them by email.
I collected these 14 emails:

rsneed@netflix.com,
rhallock@netflix.com,
jcarson@netflix.com,
ppratt@netflix.com,
jreagan@netflix.com,
lkilgore@netflix.com,
rhastings@netflix.com,
mrandolph@netflix.com,
mailservice@netflix.com,
info@netflix.com,
discship@netflix.com,
lbrinton@netflix.com,
customerservice@netflix.com,
cs_mail@netflix.com


Failed on: these 7
mrandolph@netflix.com
rhallock@netflix.com
rsneed@netflix.com
lbrinton@netflix.com
jreagan@netflix.com
jcarson@netflix.com
ppratt@netflix.com

these 7 still seem to be useful:
lkilgore@netflix.com,
rhastings@netflix.com,
mailservice@netflix.com,
info@netflix.com,
discship@netflix.com,
customerservice@netflix.com,
cs_mail@netflix.com

hope this helps
-GN

Anonymous said...

today from one of those emails i posted
( lkilgore@netflix.com "Ms. Kilgore") got back to me. My issue was forwarded to someone tho and they got back to me using:
resolutions@netflix.com

they say:
we feel that with over 20 million customers we cannot provide consistent, meaningful support via email

anyway.. try it out...
-GN-

Editor said...

Dear sharp_mary1951:

Thank you for your comment. Yes, Netflix absolutely should be doing more to accommodate the deaf and hearing impaired. In response to your comment, there is a new story on Netflix Underground. Please click here to read it and share your thoughts on this topic.

Sebastian St.Troy said...

Reed Hastings, Founder and CEO: reed.hastings@netflix.com

Anonymous said...

I have been on the Internet for over 20 years. Have plenty of technical experience including working for Time Warner. From what I have experienced with Netflix I strongly suspect they throttle accounts of heavy users to save on cost of royalties they have to pay, cost of bandwidth provided to their servers, etc. Even though it is 'unlimited' service. I am a heavy user and they recently cancelled my account with no explanation but to say: 'we cannot offer you the service at this time'.

It makes plenty of sense whether this is right/wrong/illegal. That Netflix would do their best to get rid of customers or frustrate heavy users of the service since the heavy users pay no more than any other user.

I would not bother E-Mailing Reed Hastings or any one else at his level of the corporation. Do you really think any person at Netflix making six figures/year or more cares on e bit about a few thousand customers out of 20 million that are unhappy?

1+1 still equals two and fat cat corporate executives still don't care about anything but money. As long as they have plenty.

Anonymous said...

The man that is in Austin Texas that used the soda analogy for an example is pretty illogical in his case. One it makes no sense, two the analogy used also makes no sense. It was him being sarcastic making fun of customers unhappy with Netflix:
"I demand my 64oz soda now, with a smile, and for 25 cents less than what it cost you to make it!"

He obviously has no idea about business. A soda costs 100 times less to make than what they charge customers for it. That makes your sarcasm towards the cusomers here irrelevant. You seem to have no idea about economy or spending your dollars.
You probably think theaters don't make much money either despite the increased concession prices, along with all the billions of dollars they get annually for all that new advertising they run before and during the previews.

texformer

As for people complaining about Netflix. Just do this and you'll come out spending less than 15 a month. Get both Netflix.com and Blockbuster.com You'll have the best of both worlds. Plus Blockbuster now rents games online. You can swap movies and games in store for new movies and new games no extra cost. As long as you deal with the online DVDs and games you will never be hit with a late fee. Don't rent directly from the store in other words. Just trade your DVDs or games like currenty. No late fees and no time limits on those. Then you'll also have your Netflix rolling in along with the streaming from Netflix. And Blockbuster now streams brand new movies, no waiting, to select DVD players and mobile devices. They're correcting their millions of screw ups in the past, it's just too late now. But they offer a lot more than what Netflix does for the money now. And their in store concessions are extremely cheap now.
Plus Blockbuster Online has REAL ONLINE CUSTOMER SERVICE that answers you within 24 hours or less. And you all are going to hate not having face to face customer service once all the Brick and Mortar stores are gone. You're only hurting yourselves by going the complete lazy online route. You're all gonna wind up like those fat lazy blobs in the movie Wall-E. Not to mention the fact all the people who will be out of work , the good people in the stores.

Anonymous said...

Can you believe that Netflix is now spolitting the streaming and dvd options? Now it will be $7.99 for the basic DVD and $7.99 for just streaming or $15.98 for both! So if you want both, you have to pay the big bucks. You know what - screw them. They used to be a pretty good outfit, but I think greed is finally settling in.

Anonymous said...

I was just notified that my NetFlix account will be raised from $11.99 to $17.98 on Sept 1st. No way! Please let them know your thoughts too.

This email seemed to work (07-12-11) reed.hastings@netflix.com

MagnoliaSouth said...

I got the notice too. I am NOT happy. Especially since they just increased the price a few months back. It hasn't even been a year yet. I also don't like not being able to email them because I want what they're saying in writing.

What can we do to stop this greed?

Anonymous said...

I just sent an email to reed.hastings@netflix.com as well and haven't received a bounce back.

Anonymous said...

I am so upset when I received the following:
We are separating unlimited DVDs by mail and unlimited streaming into two separate plans to better reflect the costs of each. Now our members have a choice: a streaming only plan, a DVD only plan, or both.

Your current $14.99 a month membership for unlimited streaming and unlimited DVDs will be split into 2 distinct plans:

   Plan 1: Unlimited Streaming (no DVDs) for $7.99 a month
   Plan 2: Unlimited DVDs, 2 out at-a-time (no streaming) for $11.99 a month

Your price for getting both of these plans will be $19.98 a month ($7.99 + $11.99). You don't need to do anything to continue your memberships for both unlimited streaming and unlimited DVDs.

These prices will start for charges on or after September 1, 2011.

You can easily change or cancel your unlimited streaming plan, unlimited DVD plan, or both, by going to the Plan Change page in Your Account.

We realize you have many choices for home entertainment, and we thank you for your business. As always, if you have questions, please feel free to call us at 1-888-357-1516.

–The Netflix Team. ---- nice team they got there! Now for my response to the various posted emails.

Nice and thank you for the courtesy notification.

Now how about Netflix go f*!# yourselves for re-trading on existing accounts and to all those people that made it possible for Netflix to be successful. I'll be sure to advise my family and friends to discontinue Netflix!

Netflix should absolutely reconsider this unilateral price increase to it's existing customers  much like cell phone carriers do.

Mr. Arce

Anonymous said...

Also got the rate increase email...DVD+streaming jumps 60%, from 9.99 to 16.98.

I've already closed the account, but wanted to let them know why.

Too bad, too.. I was a little over half way though 'Lost'. I hear the ending sucks anyway.

Anonymous said...

This is outrageous. 2nd price increase in a year.

Here's what Forbes shows the CFO, David Wells making per years:

David Wells
Chief Financial Officer
Netflix, Inc.
Los Gatos , CA
Sector: SERVICES / Music & Video Stores
Officer since August 2008

39 Years Old
David Wells has served as the Company?s Chief Financial Officer since December 2010 and its Vice President of Financial Planning & Analysis from August 2008 to December 2010. He held the position of Director of Operations Planning & Analysis from March 2004 to August 2008. Prior to joining Netflix, Mr. Wells served in progressive roles at Deloitte Consulting from August 1998 to August 2004. Mr. Wells holds an M.B.A and M.P.P. from The University of Chicago and an undergraduate degree in both Accounting and English from the University of Virginia.
Compensation for 2010
Salary $358,000.00
Bonus $0.00
Restricted stock awards $0.00
All other compensation $7,512.00
Option awards $ $153,960.00
Non-equity incentive plan compensation $0.00
Change in pension value and nonqualified deferred compensation earnings $0.00
Total Compensation $519,472.00

Anonymous said...

I just sent a lengthy e-mail to several people at Netflix. Basically saying the real reason for me canceling is the 50% price increase after already increasing the price earlier in the past year. The questionaire they ask you to fill out doesn't offer that as a selection. I did tel them id didn't help that the live streaming was several years old and the DVD selection was not much newer.

Here is a list of the e-mails I sent to that did not bounce back:

reed.hastings@netflix.com
lkilgore@netflix
DWells@netflix.com (Guessed CFO's e-mail)

These came back as undeliverable:
customerservice@netflix.com
cs_mail@netflix.com
rhastings@netflix.com (Says he changed his email because of spam. Probably us!!)
david.wells@netflix.com

Anonymous said...

I have been a Netflix customer for 8 months, paying for 1 at a time Blu-ray and unlimited streaming. The streaming service has been lack luster, at best. There is little HD content, and the HD content is becoming more difficult to find, even after minutes of searching online and with the remote. If I had wanted SD content, I wouldn't have converted my whole home to HD TV's and Blu-ray players. That said, the one saving grace is that once every week or so I get a Blu-ray disc to play. Now you want to me to agree to over a 50% price increase, after only 8 months? Think again! Really, think again. My next billing is at the end of the month, and I have already scheduled a reminder in Outlook to cancel two days before the billing. If your business plan is so ill conceived you couldn't anticipate this before I signed up less than a year ago, you have terrible management. If you didn't care, and just wanted customers regardless of the fall out, you have both lousy customer service AND terrible management. Either way, you are no longer a company I feel comfortable doing business with. It's over, and none too soon. Good luck with all of your late releases and SD content. I'll look elsewhere for HD content, from stable, established companies and services, that won't increase their prices over 50% every eight months. P.S. I'm emailing all the friends I referred to Netflix to warn them of my concerns and your poor business practices.

bob said...

If you are a reputable company that cares about your customers opinions you would think you would post a n e mail address in the contact us section.

I am now seeing you as a bait and switch company. 33% increase in fees??? You guys suck.

Bob Hotarek

Anonymous said...

Called the corporate HQ, pestered the receptionist, got forwarded to Reed Hastings. Left a voicemail. :)

Anonymous said...

Unless big numbers start cancelling subscriptions--it doesn't matter. They jacked up their prices by up to 60%. My guess is that if even 5,000 people cancelled their subscriptions, the rate hike will still be profitable.

BLoved said...

Just sent an email to rhastings@netflix.com and got back a response that said:

My new email address is reed.hastings@netflix.com. Please resend your email to my new email address.

My apologies for this request. The email address 'rhastings@netflix.com' has been buried in spam email and is no longer usable. This is my way of generating a partially unlisted number.

-Reed

Budrog said...

I have been a loyal Neflix customer to 10 years. Recently my Cable Internet Service Provider (IPS) hit me with their data cap limit. They told me that despite the fact that we had a 2 year contract, if I went over their data cap limit 3 more times I would be disconnected for 6 months. They treated me as if I were a criminal. I hit the roof and told them that I had no plans to reduce my data usage. The Netflix video streaming is one of the reasons why I hit my ISP data cap limit. I told my Cable ISP that I would pay more but simply cutting me off was not an option. They told me that based on my usage, no residential service would work. I would have to get a business internet account for $40 more a month but if I changed, I would be breaking my contract with the residential side of the business. They eventually did wave the contact termination fee but I was forced to accept a $40 increase in my bill due in part to Netflix.
Now Netflix is basically trying to hit me with yet another hike in my monthly bills only 2 months after swallowing the additional $40 from my ISP.

In an article I read on Reuters news website, "Netflix subscribers threaten to quit, but will they really?" Based on this article, the bottom line is that Netflix does not care if we drop the expensive DVDs by mail service in favor of their more profitable video streaming service.

I think I would be the happiest if my family dropped Netflix altogether. From the website techofthehub.com, the article, "Netflix's Price Increase is the Stick after the Carrot" is suggesting that Netflix is moving out of the DVD by mail service. All you need to do is go to their main page as a new customer. The DVD by mail service is not mentioned at all. This article suggests that we should drop the DVD by mail service, "If there's a recent release you really want to watch, you can rent it on iTunes, VUDU or Amazon for the cost of Sweetened Iced Tea Lemonade at Starbucks. If you do it twice a month, it would cost about the same as Netflix's stand-alone DVD plan."

I am looking closely at the Amazon Prime service as a replacement for the Netflix Video streaming service. Amazon Prime is intended to give those that pay the annual $79 charge, free 2 day shipping from Amazon.com. Amazon recently started their streaming video service called Amazon Prime Instant and this service is free to the Amazon Prime service subscribers so this service is cheaper than the yearly $95.4 Netflix price and if you use Amazon you get quick "free" 2 day shipping. Netflix and even Hulu Plus offer a larger streaming library but the Amazon service is new and is expected to grow quickly. If I am not happy with Amazon later, I can always re-evaluate what is available later.
Amazon may later do the same thing as Netflix is doing now but maybe not if enough of us drop Netflix now. For me, it is OK to increase prices but incrementally in direct proportion to costs and usage but not all at once without regard to your loyal customers.

Here are some other websites that I have been looking at in my search for a replacement for Netflix.

5 of the Best Streaming Media Services Compared
February 14, 2011. This maybe different now that Netflix thumbed its nose at all its existing customer base.
http://mashable.com/2011/02/14/streaming-media-comparison/

Hulu Courts Buyers, While Netflix Streaming Surges
Jul 7, 2011
http://www.fastcompany.com/1765434/with-875k-subscribers-how-impressive-is-hulus-growth

Amazon Prime Instant: A Closer Look
February 22, 2011 - This article provides a chart of prices across the main video streaming competitors. This article is mainly focused on Amazon's offering but does compare it to the other offerings.
http://www.clicker.com/blog/amazon-prime-instant-a-closer-look-9651.html

:^) Budrog

SmartAssProducts.com said...

I canceled my membership within *MINUTES* of starting it--as soon as I found out that my OS wasn't supported; I received an e-mail confirmation of the cancellation moments later. And THEN, despite having read that my credit card would not be charged until AFTER my 30 day free trial had ended, they charged my card! I was already pissed off at Netflix for several reasons, including:

1) They make the common mistake of thinking "PC"--which means "personal computer"--means "personal computer running windoze garbage." All of my computers are PCs. They're personal computers. And they all run Linux. According to Netflix: "Can I instantly watch movies streamed from Netflix over the Internet to my PC or Mac?

Yes. Simply press Play on any TV episode or movie to instantly watch it online on your Internet-connected PC or Mac."

Well, *MY* Internet-connected PC isn't supported--so why don't they say so?

2) There is no way to contact Netflix online via their web site, despite their 'Contact Us' page saying: "Solve any service problem instantly using our website! It's fast and easy." Bullshit.

2a) Replying to the cancellation e-mail, which does NOT say that it's from an unmonitored mailbox, yielded an 'undeliverable' message.

Now I'm REALLY pissed.

Thank goodness for Amazon.com and its streaming videos which work great on Linux. I'll stick with them. Screw Netflix.

Now I'm off to tell BofA not to pay the Netflix charge on my card. I'll send them a copy of the cancellation e-mail...

techguy said...

I agree with some of the other comments posted in that a slight increase in price is ok. Even 12.99 (a 30% increase) would have been acceptable. Not 60%. I dropped them. Everybody should drop them for a month and see how they operate on "0" revenue. You'd see that price improve instantly.

Anonymous said...

The most crazy thing in my live, I signed up for Netflix Brazil, however I forgot my password. I have been trying to talk to someone, the 800 number is always busy, there is no provision on their web page for “forgot password” This is just impossible, so now I have to cancel my visa and goodby Netflix. Somebody needs to finetune this company with such basic requirements I am sure, I am not the only person in this situation

Anonymous said...

I will have to agree with Netflix, on the definition of a 'PC'. Most people do not even know that Linux exists, and when you look at ads in the newspaper, 'system software' is essentially Microsoft packages. Some people that are aware of Linux cannot even pronounce the name right! Even with Linux, you could get the comment 'which Linux', as there is not just one flavor. Of course, there are people that have dual boot systems, and others that have virtual systems running a different OS, on their 'PC', which can include Linux. It just depends on what you want on your hardware.

Anonymous said...

First the price increases, now they are separating the services,websites and renaming the dvd service. Price increases for a good service I can deal with, turning the service into crap by making you have to go to 2 different websites to do one thing (get movies) is just stupid. Time for another million customers to quit and the stock to drop another $100

Anonymous said...

PS: It’s rather arrogant to send out an apology email from an email account that won’t accept REPLIES (I received a bounceback that this response I sent was undeliverable)… this shows an attitude and atmosphere of “here’s the one way communication from above” with no possibility for the person receiving to comment or respond. Very not cool.

--Matthew

From: Matthew Feeney
Sent: Monday, September 19, 2011 9:50 AM
To: 'Reed Hastings, Co-Founder and CEO of Netflix'
Subject: Response to Your Explanation and Some Further Reflections

Dear Reed,

Thank you for your note. Here’s the issue (from my perspective).

For me it’s not about you having two vastly different means of distributing movies, my problem is there are in fact, two very separate and distinct libraries that each distribution stream pulls from. So I was a streaming customer first and foremost, but because many (MANY) mainline, old-school and eclectic titles were ONLY available on DVD, I utilized the 1 disc at a time program to be able to access that library. There were many times I sat on that single DVD for 3-4 months before I watched it, but the point was, I COULD watch it (and a disc sitting at my house for 3 months saved you money). But now you’ve taken away my choice.

In the past, the unspoken understanding what was that “new” films might be available first on DVD only before being available for streaming… but eventually most titles would find its way into the streaming library. Now I’m finding the opposite… I’m finding movies that were once available for streaming are no longer available – the on-line library appears to be shrinking, not growing.

Now it appears as if you’re going to have two separate companies with two separate libraries and two separate means of distribution, with no discount for someone who wanted a “full package” deal… this disappoints me. I get a discount when I bundle my telephone with my cable service, one should get a discount for both services (even between companies this is commonplace in the marketing world).

Lastly, to call your new service “Quickster” when the notorious Amway has a service called “Quixtar” is going to lead to associations you may not have wanted… Believe me, I was a rabid supporter of NETFLIX and got many, MANY friends and family onto your service… when your news hit, I seriously researched other options (some of which are still under consideration).

To the positive, I do think the gaming addition will be a great upgrade, but unfortunately I’m 99 percent of the time a streaming customer and I’m not going to double my monthly cost for a video game, so my focus now (and what will determine if you keep me as a customer) is going to be on the title availability of your streaming library.

Do me right, or you’ll lose a long time customer…

--Matthew

Anonymous said...

NETFLIX,
I believe that separating your services will be a HUGE mistake. Much like bundling insurance policies, I prefer to keep DVD and streaming services in the same place. The convenience factor plays very big here. Having the ability to coordinate all of my media options in one place is of paramount concern. I really don't think that I'm alone here and I think you should re-evaluate the decision to separate your services. You're taking a pretty big hit right now, but I believe that once the dust settles, people will come to realize that your services really do not compare to the competition (at least in my experience). Creating additional work by separating your services will only serve to alienate additional customers, myself included.

Anonymous said...

Mr. Hastings

Thank you for the apology and explanation. However you still do not get it. Let me give you a recipe on how to win a substantial portion of your recently lost customers back. Offer them to return at the price and feature at which they left plus two free months for taking two months to figure out that you owe them an apology for the mistreatment. It won’t cost you a thing. You can limit the competition’s pool of available customers. You put your money and service up to demonstrate real contriteness. And you acknowledge that when a customer is already paying you about $20 per month for other (non-steaming) services, that adding $3.99 per month is a fair price from the customer’s point of view to pay.

Note to your marketing strategy committee: You can still separate the two divisions and internally adjust the price splits different than what the customer sees – use attrition as the timing for when to add a price hike to loyal customers (such as when their billing debit/credit card no longer works and needs the customer to make method of payment changes to restart their service privileges) and even add some streaming limits for the $3.99 add-on streaming service (like 10 shows per months or something that works with your new internal delivery cost structure). Slamming the customer with a price doubling and saying it is because we are splitting the company in two and implying (we no longer care about giving discounts for bundling a whole bunch of our services) is very, very bad.

Respectfully,
D. Shrum
A Loyal $20+/month customer for over 3 years that helped you to recruit dozens of other customers

Anonymous said...

I don't understand why you need to rename the DVD service. And I REALLY don't like the idea of having to use 2 websites. Right now I can log in and search for a title to see if it is available for streaming. If it is not, I can add it to my list of DVDs to mail. NOW, I will have to log in to check if a title is available for streaming, and if it is NOT, I need to log out, log in to ANOTHER site and search for the title AGAIN to add it to my list of DVDs to mail. Does that make any sense??? NO!!! I accepted the price increase, (barely) and plugged along. But this is just stupid. And when the new site come out, and I have to start logging into that site, I'm going to have to completly rebuild my queue. This is a bad idea. I like the fact that I can see my DVD queue and my Instant Streaming queue side bt side. If this goes through, I will very likely cancel 1 of my 2 plans. Not sure which one yet, but it will mean less money for you either way. Also, while I'm at it, you need to start adding 3D movies to your DVD list.

Anonymous said...

Dear Reed,

I wish you had consulted me (or any other actual customer) prior to making these changes. Sadly, I believe you have messed up again. I will give you my suggestions and keep my comments brief:

1) You've fixed something that didn't need fixing. Netflix was a great name. Qwikster sounds like some product sold on late night TV. Horrible. Ditch that name and go with something like "DiscFlix." Keep some association with the original name. Or don't change it at all.

2) Fix the real problem with the DVD segment, which is getting and sending back the DVDs. Look at Redbox for an example on how to accomplish that. The main problem with Redbox is their very limited selection. If you could provide Netflix's selection in the Redbox delivery system, you have a winner for those who like the DVD option.

3) Instead of making users choose between streaming and DVDs (or paying up the wazoo for both), how about just allowing both, but limit streaming to just once a week for the basic plan and increment it up for the higher priced plans? Or even an ala carte plan, where you can pay a buck for a streamed movie when you want? Fixed priced plans are the bane of the average consumer.

Thanks

ps
Not having an email address to respond to when you send out a mea culpa is cowardly and bad business. Don't you want to hear from your customers?

Anonymous said...

You know what? Screw you Mr. Hastings. A clear 1/3 of my stuff got cancelled on the streaming side and on the DVD side the DVD's are increasingly coming to me so they won't play or have problems well into a movie. On the DVD side the physical quality of the DVDs suck and continues to get worse! I'm so not impressed with your crap anymore. I really don't think you need me as a customer anymore. Good luck with all your marketing BS and brain dead stock holders.

AND I'm not going to create a Facebook account to leave you some comment you'll never read! And what's with no e-mail customer support? You guys so suck!

bgscharnhorst said...

When Netflix hiked their price structure, I stayed on.

When Netflix lost my entire queue one month after I became unemployed and had to put my account on temporary hold, I stayed on.

When Reed Hastings announced the new pricing split between streaming and DVDs that sent everyone in an uproar, I stayed on.

But two weeks ago, something happened that I simply could not forgive, and I jumped to Blockbuster.

Netflix trimmed movies off their library list. A lot of movies.

I understand a lot of people want to see the latest movies. The theater experience sucks, and you pay out the nose for the privilege. But there's many, MANY great movies out there that were filmed and released before 1990, believe it or not. And I want to see them.

And Netflix doesn't.

More than that, there's DVDs that aren't movies, but TV shows, music videos, documentaries, instructional videos. I want to see these, too.

Netflix doesn't. Slowly, but surely, they're eliminating obscure titles from their library, in the interest of making more room for the latest classics...like "Sucker Punch", "Pirates of the Caribbean 3", and "Transformers: Dark of the Moon".

So fine, Netflix. Off to Blockbuster I go to get "Song of the Thin Man", "Southern Comfort", "Pat Metheny Group: Live In Japan", and "Coach: Season 4". Have fun playing with your stream.

Anonymous said...

Here are the top 10 reasons why I have jumped to Blockbuster and canceled Netflix:

Dear Reed:

R1. My reply to your email bounced. If you really cared about customers, as you claim, then you would have used an email address with a valid reply.

R2: Blockbuster does not charge extra for Blu-Ray.

R3: Blockbuster gets hit movies earlier than anyone else.

R4: You upped your fees at a time when your stock was sky-high. Are you people not already rich enough?

R5: You announced your fee increases via the financial news media, rather than going to your customers first, and offering an explanation that we could understand. It is the way that you did it, rather than the fact that you did it. You did this because you thought investors would interpret the fee increase as meaning that Netrlix could soak their customers and thus make the company and its stock more valuable.

This shows that you are greedy, and that you are inept as a CEO.

R6: People that are unemployed (like me) are trying to save money. Watching videos is one, supposedly, safe haven for us. You don’t get a second chance with us – ever.

R7: And now you are making even a bigger mistake with this Qwikster business. Further proof that you just do not get it, and that you just do not care. You made this decision while twiddling your thumbs in your big office, wondering: “Gee, what could I do today?”

R8: The “red envelope” is what got you to the party, pal. Your loyal DVD customers is what has made you rich. You are like the guy at a party with the best-looking girl, but then ogle an even hotter chick across the room – and so you dump the girl who brought ya.

R8b: You are splitting Netflix for reasons that benefit you – not your customers. For the benefit of a few dozen people in overalls who apparently cannot multitask versus 4 million customers? Are you kidding me?

R9: You have messaged us that Netflix or Qwikster or Whatever will ultimately be dropping DVD shipments altogether. (Thank you)

And the top reason is:

R10: I am not going to pay any more of your salary Reed.

Anonymous said...

(Sent to Investor Relations on 7-29-11) It's apparent you have no respect for your customers. A 60% price increase in my 9.99 plan is outrageous and a BIG "Screw You!" to us all. Your excuse for doing so in disingenuous if not cowardly. It's obvious to even an idiot such as yourselves, that your long term plan is to push customers to streaming (higher margins/profit). I sold all my stock yesterday (@ $301) and believe other investors will follow as your customer's outrage results in downgrading their Netflix plans as I will do come August 31st. (which I did)

(Sent to Investor Relations on 9-16-11) Ha! Ha! Ha! Told you so! Sold my NFLX the day of your corporate blunder. Who's heads should and will roll for screwing your loyal customers? Yes, we all know you want to wean us off the teat of the higher overhead DVD mailing and over to (rise of the machines) streaming, but you should have been honest with customers and just admitted it. Instead, you make an amateur mistake. And as if that's not bad enough, you added insult to injury with a press release stating 'in the long run, this is good for our customers'. You haven't fooled anyone except yourselves. It's apparent that your customers are smarter than your board room flunkies. Also, as I said would happen, did happen; your company's/stock value has falling off a cliff, and deservedly so, as this stroke of stupidity works its way to your bottom line. In a word - PATHETIC! In two words - YOU'RE FIRED!

(Sent to Investor Relations on 9-19-11) Third and final lambasting email to NFLX. Headline: CEO EATS CROW! or CEO SNATCHES DEFEAT FROM THE JAWS OF VICTORY! or NETFLIX CHANGES NAME TO NETLOSS! (my personal favorite).
Just as I've been saying, NFLX wanted to wean us off the teat of the higher overhead DVD biz; and now with the splitting of streaming vs Qwikster it appears I am correct. Your next obvious move will be to prepare the DVD (Qwikster) side of the biz for sale.
Reed's apology is too little too late and his farewell speech will soon follow. He opened a crack so wide for competitors that they should send (him) a Thank You card.
Netflix stock is now toxic. Sure, it'll bounce up and down to some degree, but unless the business model has a miraculous re-birthing, the stock will never see its all time high again. And, with its current biz model, even a full-on cash buyout from deep pockets won't achieve that either. Those facts, along with losing 7 Billion dollars ($9.5 Billion as of 9/21/11 and still sinking) of shareholders money, are grounds for Reed's dismissal.
As NFLX circles the drain, I have many ideas to save it from itself so I'll share a few obvious ones. Just off the top of my mind... Four phases: (1) Admit the error (done) (2) Fire Reed Hastings (3) Some sort of monetary offering or reimbursement to customers like some amount of a price roll back, and then graduated increases, customer credits like a free month or two or cash saving gifts and incentives like offering them one FREE DVD/movie to keep. It's all about cost/value, fairness and respect while delivering quality service and products. And finally: (4) Hire the best and brightest and most creative advertising and marketing team money can buy and promote the hell out of NFLX. Forming alliances with established, popular, and respected companies is a common strategy (Starbucks & Walmart come to mind). I'm sure a "Dream Team" will come up with many more creative ideas than the few I mentioned. Lastly, give R.H. a GREAT BIG Sayonara for me.

Anonymous said...

Got my dates wrong. For all of you doing the math. I did sell my stock @$301 the day after the news of their price reaming increase came out (7/13) and not on 7/28 as I indicated. Not bragging. I've lost big money in the stock market too but saw the writing on the wall with NFLX and dumped the stock.

Anonymous said...

To NETLAG, a broken company: I generously gave you seeds in my above berating, and you still don't get it! In one bonehead move, Reed Hastings took NETLAG and its stock from leading edge to over the edge, from crest to crevasse, darling to disaster, unrivaled to unloved, and lastly, in the eyes of your customers, you went from being compelling to being the "C" word, Commodity. Visions of a defeated fish flopping hopelessly about come to mind. And sticking with the nautical theme, your recent unmove to nix the Qwikster concept is akin to rearranging deck chairs on the Titanic while Captain Reed Hastings steers your company and its credibility into the cold abyss of failed and forgotten "also-ran" companies - a "baby step" that will eventually be added to the list of other baby steps that became your undoing. Your stock went down on the news; does that tell you something? At this writing, stock price off 200 points (66%) from its July-2011 all-time high translating into a 10.5 Billion dollar loss. OMG! WAKE THE F' UP!

Pattonfiend67 said...

resolutions@netflix.com

this is the email address where i got my free month after complaining to every email address on this blog.

it was from a "mr. wells"

sent from his secretary, "Elena Mukhin."

hope this helps someone!

Anonymous said...

I am very angery customer. after so many emails to come back for a free trial and I did. I was able to watch a movie and then I try to watch another you guys are trying to hit my card for 7.99. I called customer services twice and still got nothing resolve and I am a highly pissed off client. I fewlt insulted and no one wanted to assist me on resolving the issue, but only wanted me to pay the 7.99. My card let's me know when I am being hit and ask me if I request it or nnot. I accepted the 1.00 request, but I will not pay the 7.99 because I came back because you kept sending me emails to with a free trial. Some please get in contact with me on this matter.

Editor said...

Dear Anonymous from 2/11/2012 at 9:35 PM,

Netflix Underground, an independent consumer advocacy site, has absolutely no affiliation with Netflix. If you review this site, you will find you are just one of many people who have had similar problems with Netflix. Get away from Netflix while you still can.

Amy said...

The anime Bleach, use to be on instant watch on netflix. Now, I can't find it on Netflix at all. Someone give me answers.

Anonymous said...

Netflix is now saying if you want new movies you have to either get your old one in by 1 day before release, or pay more money for an upgrade. If I'm going to pay more money it will be to get hbo again. Their customer service used to be good. Now they just plain suck,

Anonymous said...

"Hi. To reach Leslie for non-Netflix matters, please email lesliejkilgore@gmail.com. For Netflix matters, please email Ashley Tellez at atellez@netflix.com."

M Johnson said...

I just canceled myself; felt like sharing my parting email:

"Today I made the decision to cancel my Netflix account. What was a great value in 2007 has turned into an overpriced customer service nightmare as of today. I decided to stick with you even after your company jacked up the rates last year, since there were movies via disc that I wanted to see. But now, due to your ridiculous billing policies, I'm out $17 for this month; but if I signed up in the middle of next, you would be sure to prorate the fee as a fair gesture.


The sad thing is, if your company would prorate the monthly fee from a plan downgrade, I would have stayed. I would have happily sat with my computer and streamed to my heart's content. But since your rules don't allow you to refund two thirds of my disc fee, you have successfully lost me.

How do you get off charging me for a product I no longer want; how will you survive yet another customer leaving. You may very well survive, but realize that any good will or free advertising I would have provided has vanished into a surly phone call. I'll apologize for my tone to your customer service agent when you refund my money on a prorated basis.


I leave you with this: your company's success is definitely contingent on how you treat the most loyal customers. The way I feel today guarantees you will not see one more red cent from my parsimonious fingers. Godspeed, I look forward to reading about your eventual bankruptcy.

Regards..."

Josh Larson said...

NETFLIX IS SICK AND DISGUSTING!!!!!

Anonymous said...

Dear NetFlix,
i Enjoy Your Website And Some Of Your Movies But Most Of Them Just Suck Ass And Not Even Heard Of.....You Should Get Movies That People Actually Wanna See.
Your Customer,

Anonymous said...

Dear NetFlix,
i Enjoy Your Website And Some Of Your Movies But Most Of Them Just Suck Ass And Not Even Heard Of.....You Should Get Movies That People Actually Wanna See.
Your Customer,

Anonymous said...

Perhaps *YOU* don't want to see them, but at least NetFlix has some lesser-known titles available, rather than the mainstream pieces-of-s*** that the common lemmings watch. There are PLENTY of other things to bitch about regarding netflix, the fact that they carry alternative, offbeat and counterculture titles is NOT one of them

Anonymous said...

Hi, love your movies and series! Just wondering if you could put the next vampire dairies on Netflix for me. Im really liking them and would like to continue to watch them. :) thanks!
Your customer.

Anonymous said...

I am the "Anonymous" poster of 9/21/2011 2:44 PM through 10/11/2011 1:27 PM - OMG! You still don't get it! Again I SCREAM, "WAKE THE F' UP!" as Captain Hastings remains at the helm of the sinking ship USS NETDUMP? This narrative would be unthinkable if the company revered accountability and respected its customers, but it exhibits neither. I insisted on his removal for the benefit of loyal customers not to mention the shareholders who've lost a whopping 13 billion dollars as of this posting. The hubris of this withering entity is shocking and disturbing. Today the company's stock price is where it was in January 2010 just before it made it's meteoric rise to almost $305.00 in July of 2011; and it's still sinking as I write. The only word suitable for those responsible for this corporate tragedy is SHAME! SHAME! SHAME! I now believe and insist that most if not all the board of directors should be replaced with competent personnel focused on returning NETDUMP to its former grandeur. Again, give Reed and his supporting flunkies a GREAT BIG Sayonara for me.

Anonymous said...

I want to Thank the editor and owner of this site for allowing me (and others) to vent my disgust with NetFlix. The cathartic satisfaction of exercising the lambasting element of my writing is also enjoyed. Thank You.

PissedOff said...

today i was charged a total of four times for a one time charge by Netflix...called twice...got the run around the first time...and decided to call back...more run around, asked for the supervisor.........three people...all lacked customer service skills, including a so called supervisor.......tells me the charges of 7.99 sent to my bank were actually "pings" and that they made a mistake and couldn't do anything (this is contrary to what there online site says).......i asked the supervisor why they were pinging so much?...the dumb twit tells me my Bank requires it.....I lost it then! I have years of Banking experience.....a bank does not create a charge...or require and amount of the charge...She was no help at all.....so i will contact my bank on Monday and have these charges reversed.....Thinking of what my next step will be, since they've messed with banking...perhaps the FTC might be where i will place my complaint. Grrrrrr

Editor said...

Dear Anonymous on 7/25/2012 12:33 PM,

You're welcome. Please feel free to vent here as much as you want. It's very therapeutic, and it helps others who are experiencing the same problems.

blog-a-rella said...

Can anyone provide netflix bank info so I can tell my bank not to allow them to charge my card pls?

Anonymous said...

Blog-a-rella ask: "Can anyone provide netflix bank info so I can tell my bank not to allow them to charge my card pls". Assuming that you've closed your Netflunks account or put it on hold, you can stop charges to your "card" by calling your "card" provider and tell them to stop paying Netflunks. If you have not closed or put your account on hold then you need to log into Netflunks, click on "Your Account" in the upper right, then click "Update" in the top right next to your current payment method.

jean said...

I think what it all boils down to is what we will accept. I still am with the online plan only, and while I am not excited about having movies pulled off my list, I was warned they would be and when, which gave me time to watch them. I still see it as a 'cheap date' and do not have to get all dolled up and then try and figure out how to get rid of a real date that turned out to be less than desirable!
So I will stick with Netflix unless or until my own personal limits are reached, then quietly just cancel. Not a one of us can do anything with ranting and raving, save maybe make ourselves feel better. Sorry for everyone elses bitter feelings, but it just sounds like you have come to that point which you will not accept.
I may too, but not tonigh, I have a movie lined up...

Anonymous said...

As a postscript to my letter of 11/19m for those who do want to switch, here is a site for comparing the top sites w/all info...http://dvd-rental-review.toptenreviews.com/

Anonymous said...

I subscribed to Netflix, only to find I never used the service. My credit card had expired, so I didn't update my Netflix account with me new details. After a few months I got emailed a Netflix newsletter, so I logged onto the the Netflix account to cancel the newsletters. I then find Netflix have from somewhere obtained my NEW credit card details and were still taking payments for the account. But the details had the wrong date!!!

I have just emailed the company and awaiting their actions.

Anonymous said...

I have sent messages to the following email address and only two have been returned. I cannot tell which two, so email them all, every day, and let's overwhelm their servers. Even if each message doesn't get through, it'll use up some of their bandwidth. If they get enough and their bandwidth is flooded, maybe they'll get the message.

info@netflix.com
discship@netflix.com
lbrinton@netflix.com
customerservice@netflix.com
cs_mail@netflix.com
publicrelations@netflix.com

Here is the message I have sent:

I have checked with the licensed owner of Babylon 5, Warner Brothers, and they tell me that you simply have not applied to extend your license for Babylon 5. Why are you lying to your customers? Have you no since of honor? Have you no dignity? There have been over 600 customers that have left feedback about bringing this show back to streaming, but you simply ignore them. What is the purpose of having feedback if you are just going to ignore it? I have called you customer service number, only to get platitudes and the run around. I think someone should start a boycott of Netflix and refuse to pay for your, so called, services until you start listing to your customers and stop lying to them.

Anonymous said...

This is how Netflunks works: Regardless of customers' requests, Netflunks does what Netflunks wants. I canceled my account 5 months ago and have no plans on reactivating it. There's copious amounts of FREE (cord cutting) content over the air, along with FREE online content by the major networks. Throw in a little Hulu, Youtube and the occasional RedBox rental, and you've got hours of mind-wasting entertainment. Of course you won't get everything; so if your addicted to shows that aren't available from the above sources then you'll have to pay up. Break the chain of addiction. Be a slave to no one and nothing.

Anonymous said...

Try ytepisodes.com for all the free TV shows (and some movies) you can handle.

Anonymous said...

NOPE - ytepisodes.com wants a donation, I wouldn't give financial info to this unknown;
and who knows whether you'll be able to watch anything after paying/donating. Here are some legitimate sites for FREE content...

http://blip.tv
http://www.crackle.com
http://www.ovguide.com
http://www.bmovies.com

On a more educational tilt...

http://video.pbs.org
http://www.itvs.org/interactive
http://www.biography.com/videos/full-bios
http://www.learner.org/resources/browse.html
http://video.nationalgeographic.com/video/national-geographic-channel/full-episodes

Anonymous said...

Here's a shortened URL for National Geographics' videos...

http://video.nationalgeographic.com/video/full-episodes

Notice at the far right of each row of thumbnails there's a link to "More". CLICK ON my fellow timewasting, mindbasting, URL pasting webcrawlers.

killwill said...

Problem on Sesame Street?

To whom it may concern (anyone?)

So I happen to be running low on funds this week and had just more than
enough to cover my payment... basically in the end all I got from the CSR
was "ok then, bye bye now"
Transcript follows:

Thank you for contacting Netflix customer support.

Here is the transcript from your recent chat with customer support:
Netflix Rodny
Hey there, my name is Rodny, can I get your name real quick?
You
Keith Williams I have updated
Netflix Rodny
Thanks Keith, what do we have going on?
You
I have updated my card and made payment with confirm# 087044 but you still
say there's a problem
Netflix Rodny
Okay, let me pull up the billing so I can see what's going on with this
for us.
Netflix Rodny
Thanks for hanging in there Keith, I see two separate things going on, and
I'll get info on both of them for ya so we can be on the same page.
You
my card shows you haven't charged the 0.63 cents yet
Netflix Rodny
On your account we have an authorization for 7.99, now this is not a
charge nor money we've collected. I can cover more what that is if you'd
like. I also see the monthly subscription for your account for 8.62
(7.99+tax) The 8.62 has been attempted to billed but not successful as of
yet, it is on a "resubmit" as of right now.
You
are you double billing me?
Netflix Rodny
Great question, it may seem that way but let me cover what the
Authorization is.
Netflix Rodny
This happens when you change payment method and the best way to cover this
topic is like so, Your money are Cookies, your bank is the cookie Jar,
Neflix reaches in your cookie jar to make sure there are cookies there. We
don' take them out of the jar but your "bank" sees that some one reached
in and touched them. They put those cookies side to make sure on one
licked them. Once your bank see's they are okay, they put your cookies
back!
Netflix Rodny
Once the 8.62 is collected, you'll be streaming in 60 minutes of it going
though. You can call your bank and see if they are not allowing our
internet billing system to collect the funds for any reason to speed up
this step.
You
I don't have enough cookies in the jar for you to eat double and then
vomit half back later
Netflix Rodny
Your bank maybe able to release those, again we don't take them, the bank
sets those funds aside.
You
I guess I'll need you to give me back all my cookies so I can give them to
Hulu
Netflix Rodny
I'd be more than happy to, I'd be able to refund the 8.62 once we
successful collect it, since it hasn't processed on our end, just
canceling this account will take care of that. The 7.99 authorization,
that is your money, just waiting on your financial institution to release
it back to you. Would you like me to take the steps to cancel the account
on your behalf today?
You
I guess so, because no matter how you put it you're charging me twice and
hulu never does this!
Netflix Rodny
I'm with ya, in my house I have 2 netflix accounts so we can have 4
streams and hulu, I've dealt with the authorizations as well. give me just
a second to get that taken care of for ya.
You
All you really have to do is flip a switch and I would be active again
since I gave you a payment confirmation #
Netflix Rodny
I honestly don't have that power, or it would have been the first step I
would have took to get you streaming today
Netflix Rodny
Under the proper circumstances, we can apply an adjustment or "credit" but
when the account is in this state, that wouldn't even restart it.
You
And so after years of spending my money with you I'll now never recommend
you again
Netflix Rodny
I really do want to help Keith, but there are systems that limit me in
some aspects.
You
Cancel and be done
Netflix Rodny
Okay, your all set. You'll be getting an e-mail conformation as well.


Check out our Help Center if you have any more questions.

- Your Friends at Netflix (???!!!)

Anonymous said...

NetCrooks has done it again. Disrespecting customers and their hard earned money by deceiving people into paying $15.98 for the streaming and the DVD plan when all they want is the DVD plan. They imply that a (new) customer has to have the streaming plan first & then add the DVD plan for an additional $7.99.
Below is a copy/paste from NetCrooks' "How It Works" page (https://signup.netflix.com/HowItWorks)
Under sub-heading "Other"
[Can I get DVDs by mail from Netflix?
Yes. During sign up, you can add unlimited DVDs (1 DVD out-at-a-time plan) for only $7.99 more a month. With DVDs by mail, you'll get an even broader selection of movies & TV episodes. You can exchange each DVD as often as you want with no due dates or late fees — ever! You can add access to Blu-ray discs to your account at any time for an additional $2 a month.]
I called their 866-579-7172 number on 5/25/2013 and talked with "Sean." He said the information "should be updated" and that there is a webpage for signing up for DVDs only (www.dvd.netflix.com). Sure enough, that site is for a Free Trial of DVD rentals, which at the end of the trial can be converted to DVD rentals.
A friend of mine was one of NetCrooks' victims. She is not a stupid person but unfortunately she is too trusting and excepted NetCrooks at their word. Now she will cancel the "streaming" portion of the plan by going to her "Account" and canceling the streaming portion.
Bottom line: Signing up for the Free Trial at (www.netflix.com) cons people into both plans when they may want the DVD only plan. NetScum, you've done it again!

Anonymous said...

Correction - Subject: NetScum comment > Spellcheck doesn't catch everything; I meant to write, "NetScam, you've done it again!" Why is it that when I think of Reed Hastings I hear Crusty the Clown's psychotic laugh?

Anonymous said...

I meant no disrespect to "Krusty". Spellcheck is great, but it was never intended to replace good old-fashioned proofreading.
Old-School ROCKS!

Anonymous said...

Y'all can say what you want, but I just had hands down one of the best customer service/technical support experiences I've had in a while calling netflix. They were friendly, knowledgeable, able to come up with some creative ways around their own asinine corporate policy, and even helped me troubleshoot a minor third party issue. It did take two calls to fully solve the problem, but not once did they demand I do anything pointless or that I repeat any troubleshooting steps I had already taken and they didn't try to say anything dumb in an impressive way to try and BS their way out of the problem. They did suggest the issue could be with a this party, but accepted it when I told them it was a non-issue and moved on to find the real problem. The calls were answered quickly and their system was impressively efficient. Very simple menus, the service number system was perfect, and no talking to a machine for 15 minutes only to have to repeat myself over again once I finally got a rep. Its entirely possible I somehow managed to get the only two decent techs in the building, but I'll be keeping my subscription for now and I'd be really proud to work in a system like that.

Anonymous said...

After my posting of NetCrooks' deceiving subscribers into paying for streaming before they could get DVDs for additional $7.99, they came clean and updated the "How It Works" / "Other" page. It now provides information on how to signup for DVDs only. Below is a copy/paste from the new "How It Works" page (https://signup.netflix.com/HowItWorks)
Under sub-heading "Other".
[Can I get DVDs by mail from Netflix? Yes. In addition to streaming TV shows and movies from Netflix for $7.99 a month, you can add the 1 DVD out-at-a-time plan for $7.99 more a month (combined $15.98 for both streaming & DVDs.) - If you only want DVDs by mail you can sign up for a DVD only plan at dvd.netflix.com. - With DVDs by mail, you'll get an even broader selection of TV shows & movies. You can exchange each DVD as often as you want with no due dates or late fees — ever!]

Anonymous said...

http://netflixunderground.blogspot.com/2005/03/netflix-contact-information.html?showComment=1224817740000#c8518879930854175496

The retarded Texan (comment linked above) probably gets banged in the ass by bulls and cowboys. That's why he's such a baby.

Editor said...
This comment has been removed by the author.
Anonymous said...

GET THE GAME PLAN ON NETFLIX