Netflix Undergrounder, Renée claims to have been cheated by Netflix on a free month membership incentive. Renée was a former Netflix customer for a couple of years and eventually received an invitation to rejoin Netflix for a free month of service. It was one of those "It's been awhile. Try Netflix free for a month," emails.
Renée decided to give Netflix another try. According to Renée, after just two weeks of service, Netflix charged Renée's debit card. Renée called Netflix to raise attention to the billing error. The customer service representative claimed the free month was only for new customers. When Renée called attention to the personalized email from Netflix and offered to forward the email as proof, the customer service representative hung up the phone.
Perhaps Renée's story is unusual, but the tale seems consistent with the sort of behavior that has made Netflix infamous. If you were wise enough to have already canceled your Netflix account, be thankful, move on with your life, and don't look back. If Netflix contacts you and tries to entice you back into the Netflix fold with special offers, consider Netflix may not fully honor those deals. If you do take the risk and rejoin Netflix under a special offer, make sure to check your account diligently. Make sure Netflix fully honors whatever promises they make to you. If Netflix pulls any tricks, cancel your account and report any fraudulent or unscrupulous activity to your bank/credit card company. If Netflix cheats you, you might be able to get some or all of your money back through your financial institution.
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