Complain, Complain, Complain: Giving Netflix Real-Time Feedback

If you get cheated by a corporation, your options are limited. You can boycott the company, badmouth the business to friends, involve the government, or start a consumer advocacy Web site like this one. If none of those options work for you, you can always resort to good old-fashioned complaining. Ah yes, the time-honored tradition of just picking up the phone, getting a customer service representative on the line, and detailing every little thing that annoys you about the company.

Complaining is a very common consumer tactic, and that is because it works. The squeaky wheel gets the oil. Unhappy customers who do not speak up, get ignored; however, the ones who keep speaking up, get heard. These vocal consumers often get results in the form of discounts, refunds, freebies, upgrades, etc. Even if these disgruntled patrons do not get perks for their efforts, they do get the benefit of emotional release. Whining can be extremely cathartic.

If Netflix has wronged you in some way, you can always give them a call and let them know exactly how you feel about their transgressions. You do not have wait for a special occasion either. Every time Netflix causes you an inconvenience, frustration, or delay, maybe they should hear about it and explain to you why the weekend is approaching, a single DVD is being shipped from Honolulu, and two of the DVDs you mailed back on Monday have mysteriously not yet been “checked in” by Netflix. If Netflix is doing weird things to your account, the least the company can do is explain why.

Complaining can get results, and one of the most effective methods is via phone. Fortunately, reaching Netflix is cheap and easy. You can call them toll-free at the following numbers.

(800) 279-5688

(800) 585-8131

(888) 638-3549

Netflix Contact Information

Update: 5/3/2016

Even though this particular post had not been updated for many years, it got tons of traffic and still continues to do so.  It seems a lot of people really, really, really want to contact Netflix.  Here is some updated information.

You can call Netflix on the phone and speak loving words to them at the following Netflix customer service phone numbers:

(866) 579-7172
(800) 585-7265

You can also stop by and give them warm hugs at their corporate headquarters:

Netflix, Inc.
100 Winchester Circle
Los Gatos, CA  95032
USA

For those of you who prefer to send your love via email, good luck with that. When valid email addresses get discovered and posted on this site, Netflix soon shuts them down. If you want to try your luck, you can always make educated guesses.  For example, Netflix’s leaders are listed at http://ir.netflix.com/management.cfm. Using those names, you might be able to come up with a valid email address, like johndoe@netflix.com, john.doe@netflix.com, etc.  Emailing a company that clearly does not want to be emailed is very likely to be a big waste of your time.  It is just way too easy to filter, block, or delete emails.

Of course, you could always send snail-mail to one of the illustrious leaders at their corporate headquarters. These days people are so surprised by paper correspondence, a person might actually take the time to read an actual letter.

Note: Most of the contacts you will find in the comments section were shut down by 5/3/2016.  If you have any helpful new Netflix contact information, please post it here.