The Dark Side of Netflix

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Showing posts with label service. Show all posts
Showing posts with label service. Show all posts

7/06/2011

El Netflix

No Stinking Badges Sign

Having suckered much of the United States and Canada, the New Red Menace is now setting its sights south of the border. Later in 2011, Netflix plans to make its streaming service available to forty-three countries in Latin America and the Caribbean.

Oh, these poor people have no idea what is coming their way. For you polyglots out there, how do they say "throttling" in Spanish, Portuguese, etc.?

11/23/2010

Netflix Raising Prices - You're Going to Take It and Like It

I Heart Netflix

Surprise! Netflix is raising prices. Isn't it odd that a company gets bigger and then raises prices? One of the core benefits of a business getting bigger is that it can offer superior service for lower prices than the competition. In theory, (barring a monopoly or trust) as a company expands, the overall value of its goods and services should continue to become more attractive to customers.

In Netflix's case, however, customers seem to often get less service for the same price or the same service for a higher price. This is not always the case with each pricing change at Netflix, but it certainly is a common occurrence. Think about this. Whenever Netflix makes one of its sleazy deals with the movie studios, do your subscription prices go down, or does Netflix keep making you pay the full price and keep all of the profits for itself?

With such a large market share, Netflix must be getting cocky. Perhaps, Netflix knows--from experience--that its customers will accept all sorts of abuse, provided that abuse is doled out quietly in small amounts.

"Small amounts" might be a slight understatement here.  If you are on the two-out plan, you are going to take a hit of just over 7% on your monthly subscription fee.  If you are on a three-out plan, however, your prices are going up nearly 18%.  In how many areas of your personal finances would you be willing to accept an 18% increase to a luxury expense?

So, if you remain a Netflix subscriber, you will soon be paying more for the same level of service or worse. Are you going to cancel your service, or will you just take the abuse?

Aww, c'mon.  We all know you're going to submit and take the new abuse. Much like Maggie Gyllenhaal in Secretary, you masochists just can't get enough of your cruel red lover. Hey, when you create a new account with Netflix these days, do they make you select a safety word in case things get a little too rough?

3/06/2005

Netflix Contact Information

Update: 5/3/2016

Even though this particular post had not been updated for many years, it got tons of traffic and still continues to do so.  It seems a lot of people really, really, really want to contact Netflix.  Here is some updated information.

You can call Netflix on the phone and speak loving words to them at the following Netflix customer service phone numbers:

(866) 579-7172
(800) 585-7265

You can also stop by and give them warm hugs at their corporate headquarters:

Netflix, Inc.
100 Winchester Circle
Los Gatos, CA  95032
USA

For those of you who prefer to send your love via email, good luck with that. When valid email addresses get discovered and posted on this site, Netflix soon shuts them down. If you want to try your luck, you can always make educated guesses.  For example, Netflix’s leaders are listed at http://ir.netflix.com/management.cfm. Using those names, you might be able to come up with a valid email address, like johndoe@netflix.com, john.doe@netflix.com, etc.  Emailing a company that clearly does not want to be emailed is very likely to be a big waste of your time.  It is just way too easy to filter, block, or delete emails.

Of course, you could always send snail-mail to one of the illustrious leaders at their corporate headquarters. These days people are so surprised by paper correspondence, a person might actually take the time to read an actual letter.

Note: Most of the contacts you will find in the comments section were shut down by 5/3/2016.  If you have any helpful new Netflix contact information, please post it here.