On June 23, 2010, Netflix's Chief Service and DVD Operations Officer, Andrew Rendich spoke before a Congressional hearing in support of the United States Postal Service's desire to reduce mail service by eliminating Saturday deliveries.
This is a good time to ask what Netflix's priorities really are. Netflix is a company whose existence is largely based on residential mail delivery. Sure, some Netflix subscribers have moved to downloads, but millions of subscribers still receive all or most of their movies through the USPS. If Netflix was primarily concerned about meeting the needs of their customers, they would be horrified by the prospect of the USPS cutting back on delivery days. Instead, Netflix is actively supporting reductions in postal service.
Here is one likely reason why. If the USPS eliminates Saturday mail deliveries, average mail transit times are going to increase. It's simple. Under the proposed Monday through Friday delivery schedule, whatever mail you should have received on Saturday will arrive on the following Monday or later. Even worse, that DVD you watch on a Friday night will no longer be able to go out in the Saturday morning mail and get back to Netflix on Monday. Under the new plan, unless you go to a lot of extra trouble, Monday will be your first chance to mail that DVD back to Netflix. Who knows when Netflix will actually check in that DVD and send out a new one? If that new DVD does not happen to get to you by Friday, you will just have to wait until Monday to watch it. It will be a frustrating cycle.
This change will increase significantly the turnaround times on your account. Essentially, you will be paying the same monthly subscription fee, but you will be getting less DVDs per month. Here's the best part. Netflix gets to blame the whole reduction in service on a lazy, slow, and inefficient postal service. The elimination of Saturday delivery is a dream come true for Netflix. It is no wonder they are marching into DC and supporting the measure before Congress.