The Dark Side of Netflix

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6/24/2010

Netflix Fails to Honor Free Month Offer for Returning Customer

Netflix Undergrounder, Renée claims to have been cheated by Netflix on a free month membership incentive. Renée was a former Netflix customer for a couple of years and eventually received an invitation to rejoin Netflix for a free month of service. It was one of those "It's been awhile. Try Netflix free for a month," emails.

Renée decided to give Netflix another try. According to Renée, after just two weeks of service, Netflix charged Renée's debit card. Renée called Netflix to raise attention to the billing error. The customer service representative claimed the free month was only for new customers. When Renée called attention to the personalized email from Netflix and offered to forward the email as proof, the customer service representative hung up the phone.

Perhaps Renée's story is unusual, but the tale seems consistent with the sort of behavior that has made Netflix infamous. If you were wise enough to have already canceled your Netflix account, be thankful, move on with your life, and don't look back. If Netflix contacts you and tries to entice you back into the Netflix fold with special offers, consider Netflix may not fully honor those deals. If you do take the risk and rejoin Netflix under a special offer, make sure to check your account diligently. Make sure Netflix fully honors whatever promises they make to you. If Netflix pulls any tricks, cancel your account and report any fraudulent or unscrupulous activity to your bank/credit card company. If Netflix cheats you, you might be able to get some or all of your money back through your financial institution.

3 comments:

A Boy Named Muffin said...

What do you mean "IF Netflix cheats you"? Of course they will. Any organisation that demands credit card information for a "free" trial is guaranteed to cheat you. That's the biggest red flag a scam could raise. Netflix is not only a scam, but one of the worst ones I've ever seen. I'd be more likely to fall for a "You won a free PS3" banner than Netflix. Not that I would fall for that either, but they are far better at hiding their status as a scam.

don robertson said...

PRE-PAID CREDIT CARDS THAT ARE EMPTY FTW

Anonymous said...

YES IT JUST HAPPENED TO ME TODAY AND REPRESENTATIVE SAID 1 MONTH FREE ONLY FOR NEW MWMBWRS BUT I SAID IT WAS PLEASE COME BACK AND GET 1 MONTH FREE. wHEN IT COME UP NO 1 MONTH FREE I INSTANTLY CANCELED.NET FLIX PLEASE PAY ATTENTION TO SOME OF THE OCCUPY COMPLAINTS AND DON'T FOR GET WHAT HAPPENED TO AMERICA BANK. PEOPLE HAVE POWER IN MASS .HEY EVERY BODY OR MOST EVERY BODY DRP NET FLIX FOR 6 MONTHS AND SEE WHAT HAPPENS